Apalit, Pampanga

FRANCHISE

Pampanga · Central Luzon BM: — 8 employees

Total BM KPI — June 2026

3.45/ 5.00-0.40 vs May

Ranked 5 of 10 in your portfolio

Rank trend

Apr · May · Jun

KPI breakdown

Score 1 = Poor · 5 = Excellent

Sales Growth · 25% weight

101% of target · target ≥ 100% for score 5

4 / 5

QCD Certification · 20% weight

79% of employees certified · target ≥ 90% for score 5

3 / 5

Audit Score · 25% weight

98% · last audit 14d ago · target ≥ 95% for score 5

5 / 5

Complaint Rate · 15% weight

0.32% combined · target ≤ 0.20% for score 5

2 / 5

Wrong / Missing · 15% weight

6 orders this month · target ≤ 2 for score 5

2 / 5

Complaint rate trend

↗ Worsening

0.22%

May 11-17

0.28%

May 18-24

0.33%

May 25-31

0.35%

Jun 1-7

Target: < 0.20% · 0.15pp above threshold

Action items

3 priority

Schedule QCD audit

52 days since last · +1 score if done by 30 Jun

Recert 3 employees

Bose, Aranico, Mendiola — exam due in 30d

Address Customer Service spike

7 of 9 CF tagged "Customer Service" this month

Date	Source	Category	Feedback	Status
6 Jun	FoodPanda	Customer Service	“Cashier was rude, didn't say thank you”	Pending
5 Jun	GrabFood	Wrong Item	“Got chicken poppers instead of strips”	Sent to AM
4 Jun	Google Reviews	Customer Service	“Long wait time, staff seemed overwhelmed”	Pending
3 Jun	FoodPanda	Food Quality	“Chicken was dry and over-fried”	Accomplished
2 Jun	FoodPanda	Customer Service	“Order took 50 mins, no update”	Resolved